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Refund & Cancellation Policy

How to cancel a subscription, and when and how you can get a refund for purchases in Craft Caro.

Last updated: 5 October 2026

In short: purchases are made through Google Play. You can cancel a subscription any time in Google Play and keep access until the paid period ends. If something you paid for didn't work, or you were charged twice, contact us with your order ID and we'll make it right.

1. How purchases work

All purchases in the Craft Caro app — premium subscriptions, AI credit packs and one-time unlocks (for example removing the watermark from one design) — are processed by Google Play. Google charges you, sends you a receipt by email (the order ID starts with GPA.) and handles the money for refunds. We never see your payment details.

2. Cancelling a subscription

Subscriptions renew automatically until you cancel. To cancel:

  1. Open the Google Play Store app.
  2. Tap your profile picture → Payments & subscriptions → Subscriptions.
  3. Choose Craft Caro → Cancel subscription.

You can also see your plan in the app under Profile → My purchases. After cancelling, you keep premium access until the end of the period you've already paid for, and you won't be charged again. Uninstalling the app or deleting your account does not cancel a Google Play subscription.

3. Refunds

Because our products are digital and delivered instantly, purchases are generally non-refundable once they've been delivered — but we'll always help when something went wrong. We refund, or ask Google to refund, when:

  • you were charged but the premium access, credits or unlock never arrived and we can't fix it;
  • you were charged twice for the same item;
  • a technical problem on our side stops you using what you bought and we can't resolve it;
  • the law or Google Play's policies require a refund.

Requests made only because of a change of mind after the item has been used are not normally refunded.

How to ask for a refund

  • Within 48 hours of buying: you can usually request a refund directly from Google Play — on play.google.com → Order history, choose the order → Request a refund. Google decides these requests under its own refund policy.
  • After 48 hours, or if Google declines: email support@craftcaro.com with your registered phone number or email, the order ID (GPA.…), the date and what went wrong. We reply within 2 working days.

Approved refunds are paid by Google to your original payment method. The time it takes depends on Google and your bank (usually a few working days).

4. AI credits

  • If an AI creation fails, the credits it used are returned to your balance automatically — you don't need to ask.
  • Credits already used for a successful creation can't be refunded.
  • Unused credits from a pack can be refunded only as described in section 3. If a credit pack is refunded, its credits are removed from your balance (if some were already used, the balance may go down accordingly).
  • Credits have no cash value and can't be transferred to another account.

5. One-time unlocks

A one-time unlock (for example a watermark-free design or resume) applies to that item in your account. If the unlock didn't work, contact us and we'll fix it or refund it.

6. When a purchase is refunded or reversed

If a purchase is refunded (by us or by Google) or reversed through a chargeback, what it unlocked — premium access, credits or the unlock — is removed from your account. If you raise a dispute with your bank without contacting us, we may pause premium access while it is investigated.

7. Contact

Craft Caro
Email: support@craftcaro.com

Grievance Officer (Information Technology Rules, 2021 and Digital Personal Data Protection Act, 2023)
Email: support@craftcaro.com
We acknowledge complaints within 24 hours and aim to resolve them within 15 days.